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Serenity Salon


Serenity Salon Safety Policy


Updated May 2020

This will be an evolving policy and can change without notice.


• If you have been in contact with travelers outside of BC within the last 10 days, we ask that you refrain from coming into the salon. If you have been ordered to self isolate, you will not be allowed in.

• Clients and staff are not permitted to enter the salon who have had symptoms of COVID-19 in the last 10 days. Symptoms include new or worsening cough, sneezing, sore throat, fever, chills, shortness of breath, new muscle aches or headache. We reserve the right to refuse service if any symptoms are visible.

• Only booked clients will be permitted in the salon, apart from elderly clients who need assistance, their caregiver is recommended to wait in their car or outdoor waiting area until client’s service is finished. For young children who usually have a parent with them, only one adult is allowed in with the child and both will be required to wear a mask. If multiple children are booked together, they will only be allowed into the salon when their stylist is ready.

• Please arrive at your appointment time and not earlier.

• Clients and staff will be asked to disinfect their cell phone or electronic device if they wish to bring it into the salon.

• The front door will be locked, and clients and staff will be greeted and asked to sanitize their hands by either washing with soap and water in the washroom or using the provided hand sanitation spray upon entering the salon. Clients will then be required to put on a mask if they do not already have one on.

• Please do not wear gloves into the salon. If you wear your own mask into the salon, make sure it has straps over the ears and not the back of the head.



• There will be a service price increase to cover the cost of PPE and extended appointment times needed for extra sanitation practices. No contact payment is recommended. E-transfer will be accepted as well as Visa, Mastercard, or Debit. If cash is used, the receptionist will sanitize their hands immediately.

• All clients and stylists are required to wear a mask during the service.

• Salon hours have been adjusted to accommodate as many clients as we can while following the WorkSafeBC Guidelines and keeping our staff and clients safe. This will allow time for sanitation between each client. Our maximum occupancy in the salon is 13 people.

• Beverages will not be served at this time and we ask that clients refrain from bringing in their own beverages as you are required to have a mask on the whole time.

• Waiting chairs and magazines have been removed as they cannot be sanitized properly.

• A polycarbonate shield has been placed at the front desk for the safety of our receptionists.

• Receptionists will not be required to wear a mask when at the front desk behind the shield.

• Retail products are to be handled by front desk staff only with clean, sanitized hands. We ask that clients refrain from getting retail products themselves and ask for assistance from the receptionist.

• Retail area will have signage directing clients to ask for assistance.

• Curbside pickup is available for retail purchases when a client doesn’t have an appointment booked.

• Frequently touched areas will be sanitized throughout the day. Door handles, front desk counter, and the debit machine will be sanitized between each client.

• During phone bookings, clients will be notified of our safety policies to ensure they will be allowed to enter the salon.

• We will ask clients to hang their own coats up and each coat hook will be sanitized after the client retrieves them.

• We are only allowing clients to pre-book one appointment at a time, as our stylists schedules might be continually changing for the foreseeable future.


• Stations are placed a minimum of 2 meters apart and limited to 3 stylists and 3 clients in the salon at a time. Only one shampoo sink is available at a time.

• Stylists will ensure that all tools are sanitized and disinfected after every single client as approved by Health Canada.

• Stations will be sanitized and disinfected before each new client as approved by Health Canada.

• Stylists will ensure that between every client they practice proper sanitization of themselves as well.

• Backbar products are sanitized after each client.

• Shampoo sink and chair will be sanitized and disinfected after every use.

• Disposable gloves used for chemical services will be disposed of correctly after every use.

• Clean towels and capes will be used on each client.



• We have prepared a cleaning schedule of all essential shared areas. (Washroom, colour room, staff room, etc.) All areas of the salon will be disinfected with a medical grade cleaner.

• Staff are not allowed to share food and must take home any containers each day after use. Staff will not exchange cups, glasses, plates, and utensils.

• Staff room table and counters are sprayed or wiped with a disinfectant approved by Health Canada.

• Sweep and mop floor daily.

• Proper hand washing procedure signs will be in place in the washroom and staff room.

• Staff room maximum occupancy is 2 people. Colour room maximum occupancy is 2 people.