Updated May 2025
Cancellation Policy:
We value your time and our stylists' time, and we strive to provide exceptional service to all our clients. In order to manage our schedule effectively and accommodate the needs of all our clients, we have implemented the following cancellation policy:
- Clients are required to provide at least 48 hours' notice for any appointment cancellations or rescheduling.
- Cancellations or rescheduling requests made with less than 48 hours' notice may result in a cancellation fee.
- The cancellation fee amount will be determined based on the length and type of the scheduled service.
- Clients who fail to show up for their appointment without any prior notice will be considered as "no-shows" and may be subject to a cancellation fee.
We understand that emergencies and unexpected circumstances may arise, and we will do our best to accommodate such situations on a case-by-case basis.
Thank you for your understanding and cooperation. If you have any questions or concerns regarding our cancellation policy, please feel free to contact us. ♥
Sickness Policy:
The health and well-being of our clients and staff are a top priority. If you are feeling unwell or experiencing symptoms of illness (such as fever, cough, sore throat, or flu-like symptoms), we kindly ask that you reschedule your appointment.
Please notify us as soon as possible if you are unable to attend due to illness. We will do our best to accommodate a new appointment time once you are feeling better.
Your consideration helps us maintain a safe and healthy environment for everyone. Thank you for your understanding and cooperation. ♥
HOURS
Monday Closed
Tuesday 9:00-4:00
Wednesday 11:00-7:00
Thursday 10:00-7:00
Friday 9:00-5:00
Saturday 9:00-3:00
Sunday Closed
Hours may change without notice.
Holiday hours may differ.
GIVE US A RING:
250-758-9985
Please give us a ring to book an appointment with any of our amazing staff or click the link above to book online now.
email: info@serenitynanaimo.com
Instagram: @serenitynanaimo